FAQ
About Booking
Q.
Are babies included in the group size?
A.
Yes, infants (aged 0) are included in the group count.
Can I change the tour date after my reservation is confirmed?
Q.
Yes, you may change the tour date at no additional charge, as long as a guide is available on your preferred alternative date.
If no guide is available and you need to cancel, our standard cancellation policy will apply.
A.
How far in advance can I book a tour?
Q.
We accept tour bookings starting about four months in advance. If your travel dates are further in the future, please contact us again around four months before you visit Japan.
A.
Could you please arrange Shinkansen tickets and hotel accommodations for us?
Q.
Unfortunately, we do not arrange Shinkansen tickets or hotel accommodations.
However, if you need assistance during the tour ― for example, stopping by a ticket counter to purchase tickets or helping with seat reservations ― we will be happy to assist.
A.
I would like to book a guide for two days. Is that possible?
Q.
Yes, of course.
Please free to let us know your preferred dates by email or through the contact form.
A.
How do I pay for the tour?
Q.
At this time, tour bookings are accepted via the contact form or by email while our booking calendar is currently under adjustment. After your booking request is confirmed, we will send you a PayPay invoice.
Your tour reservation will be confirmed once payment has been received.
A.
About Tours
Q.
What is included in the tour fee?
A.
The tour fee includes:
・Guide service
・Pick-up service from your hotel
Q.
What is not included in the tour fee?
A.
The tour fee does not include:
・Transportation costs
・Lunch and other food/drinks
・Entrance fees
・Private car or taxi fares
・Any other personal expenses
Q.
How much is the transportation cost for a one-day tour?
A.
If we use public transportation, such as subways, trains, or buses, it usually costs around 1,000 yen per person for the entire day.
We recommend preparing an IC transportation card, such as Suica or PASMO, or adding Apple Pay Suica to your smartphone before the tour.
Q.
During the tour, do I need to cover the guide's transportation costs or entrance fees?
A.
You do not need to cover the guide's regular transportation fees, such as local trains or subways.
Regarding entrance fees, some facilities waive admission fees for guides.
If a facility does not offer this and you would like the guide to accompany you, we kindly ask that you cover the guide's admission fee as well.
Q.
Is hotel pick-up available only for hotels in Tokyo?
A.
Yes, pick-up is limited to hotels within Tokyo.
However, we always try to be as flexible as possible. If you are staying at a hotel near Tokyo, please contact us before making a reservation so we can check availability.
If you are arriving by cruise ship, pick-up at Tokyo International Cruise Terminal is available.
Q.
Can I choose the starting time of the tour?
A.
For the 4-hour tour, you can choose a starting time from 10:00 AM, 10:30 AM, 11:00 AM,
11:30 AM, or 12:00 noon.
For the 6-hour tour, the starting time is fixed at 10:00 AM (ending at 4:00 PM).
Others
Q.
Do you offer tours in languages other than English?
A.
Unfortunately, our tours are available only in English.
Q.
Do you offer tours outside of Tokyo?
A.
Our tours are primarily focused on Tokyo, but we can also offer private tours to nearby destinations that are easily accessible without rushing.
Kamakura and Kawagoe are available options. If you are interested, please feel free to let us know your request in the message section of the contact form.
At this time, we do not offer tours to Hakone.
Helpful Links for Sightseeing
• Visit KAMAKURA – Official tourism site for Kamakura
• Koedo Kawagoe Tourism Association – Official English tourism site for Kawagoe
Q.
Is this tour suitable for families with babies or young children?
A.
Yes, absolutely. Families with babies and young children are very welcome.
This is a private tour, so the pace can be adjusted to suit your family’s needs.
We are happy to include breaks, stroller-friendly routes, or flexible timing whenever possible.
Q.
What is a Government-Licensed Guide?
A.
A Government Licensed Guide, also known as a nationally certified interpreter-guide, is a guide who has passed Japan’s official licensing examination.
Until 2018, this license was required for anyone who wished to work as a paid guide in Japan. However, due to the rapid increase in inbound tourism, this regulation was removed, and it is now possible for anyone to work as a guide without holding a license.
Today, holding this license is one helpful indicator when choosing a guide or tour, as it requires passing a national examination with a pass rate of around 10%.
There are many wonderful guides, both with and without licenses, but the certification can serve as a valuable point of reference when making your decision.